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Wokingham Borough Council Schools Hub
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Training Calendar

Schools Training/Events Calendar

IMPORTANT

Please note that due to the current situation, many training courses and meetings are being held online, often using Microsoft Teams.  Please check the specific details below.

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Click on the course titles below to access more information.  To only view particular types of event, e.g. ICT, Leadership, NQT, Safeguarding, click on the Category drop down menu below.

How to Handle Parental Complaints

Date
01/03/2021 19:00 - 21:00
Code
GOV211
Description
To enable governors and trustees to consider strategies to respond appropriately to various concerns that may be raised by parents. CONTENT - Appropriate routes for complaints raised by parents. Levels of parent satisfaction/ dissatisfaction and reasons for making complaints. Scenarios for discussion. Concerns v complaints. Stages of a complaint. Opportunity to explore in a collaborative workshop issues brought by other participants. Some situations that have happened in the past.
All governors and trustees
Vicky Lewendon
Maria Gibbs maria.gibbs@wokingham.gov.uk
Council Offices, Shute End
There is a charge of £145 per delegate for non-subscribing schools.