Leading Conversations and Building Connections

This session explores increasing concerns in relation to parental and carer conflict with school staff. Drawing on evidence-informed approaches to emotional regulation, relational communication, and de-escalation, it offers practical ways to respond with clarity, authority, and calm, without becoming overwhelmed or adversarial.

Participants will explore strategies for handling angry or distressed parents, setting clear boundaries, and maintaining professionalism while preserving relationships. The session also addresses managing one’s own stress responses in high-conflict situations, helping prevent burnout and prolonged complaints.